1. Introduction
El Mayita Grill LLC ("El Mayita Grill," "we," "us," or "our") operates the website elmayitagrill.com and related communication channels. This Privacy Policy explains how we collect, use, and protect information you provide when you interact with our website, chat widget, or contact us directly.
By using our website or submitting your information through any of our channels, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Name and contact information, including phone number and email address, when voluntarily submitted through our chat widget or contact form.
- Messages and inquiries you send us through the website chat widget or contact channels.
- Device and browser information collected automatically when you visit our website, including IP address, browser type, and pages visited.
- Location information if you use location-based features to find our restaurants or food trucks.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support.
- To send you SMS or email messages if you have opted in to receive communications from us.
- To send appointment reminders, order updates, and service notifications relevant to your interaction with us.
- To send promotional messages, special offers, and announcements if you have consented to marketing communications.
- To improve our website, services, and customer experience.
- To comply with applicable laws and regulations.
4. SMS and Text Message Communications
If you provide your mobile phone number and consent to receive SMS messages from El Mayita Grill, you may receive text messages related to your inquiries, order updates, or promotional offers. Message and data rates may apply. Message frequency varies.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. For help, reply HELP. Opting out will not affect any other services you receive from us.
We do not sell, share, or transfer your phone number or consent to third parties for marketing purposes.
5. Consent and Opt-In
We collect consent separately for customer care communications and promotional marketing communications. Each type of communication requires its own independent opt-in. Consent to one type of message does not constitute consent to the other. Consent is not a condition of purchase.
6. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist us in operating our website and communicating with customers, under strict confidentiality agreements. We may also disclose information when required by law.
7. Data Retention
We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion of your personal information at any time by contacting us at the address below.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.
9. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at [email protected].
10. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
El Mayita Grill LLC
2518 E. Fremont St, Stockton, CA 95205
[email protected]
(209) 313-8042